1. Who We Are
Agent Works Ltd ("we", "us", "our") is the data controller responsible for your personal data. We operate the website at agentvision.co.uk and provide services to business clients.
This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, please contact us at support@agentvision.co.uk.
2. Personal Data We Collect
As a B2B service provider, we collect personal data primarily about individuals acting in a professional capacity on behalf of their organisation. We collect the following categories of personal data:
2.1 Contact and Identity Information
Full name and job title
Business email address
Business telephone number
Company name and business address
2.2 Communications Data
Emails, messages, and correspondence you send to us
Records of enquiries or support requests
Notes from calls or meetings
2.3 Website and Technical Data
IP address and browser type
Pages visited, time spent, and referring URLs
Cookie identifiers (see our Cookie Policy for full details)
2.4 Data We Do Not Collect
We do not knowingly collect any special category data (such as health information, ethnicity, or political opinions), payment or financial data, or personal data from individuals under the age of 18.
3. How We Collect Your Data
We collect personal data through the following means:
Directly from you — when you complete a contact form, send us an email, or enquire about our services
During the course of our business relationship — through contracts, correspondence, and service delivery
Automatically via our website — through cookies and analytics tools when you visit agentvision.co.uk
From publicly available sources — such as company websites or professional directories, where relevant to a legitimate business enquiry
4. How We Use Your Data
The table below sets out the purposes for which we use your personal data and the lawful basis we rely on under UK GDPR:
PurposeData UsedLawful BasisResponding to enquiries and providing information about our servicesName, email, phone, companyLegitimate InterestsEntering into and performing a contract for servicesName, email, company, addressContract PerformanceManaging our ongoing business relationship and client communicationsName, email, communications dataContract PerformanceSending relevant updates, news, or service information to existing clientsName, business emailLegitimate InterestsComplying with legal and regulatory obligationsName, contact details, correspondenceLegal ObligationAnalysing website usage to improve performanceTechnical / cookie dataConsentHandling complaints or disputesName, email, communications dataLegitimate Interests
Legitimate Interests: Where we rely on legitimate interests as our lawful basis, we have assessed that our interests are not overridden by your rights and freedoms. You have the right to object to this processing at any time — see Section 8 for details.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share it with the following categories of third party, only where necessary:
IT and software service providers — such as email hosting, CRM, or website platform providers, who process data on our behalf under data processing agreements
Analytics providers — including Google Analytics, for anonymous website analytics (subject to your cookie consent)
Professional advisers — such as lawyers or accountants, where necessary and bound by confidentiality obligations
Law enforcement or regulatory authorities — where we are required to do so by law
All third-party processors are required to handle your data securely and in accordance with UK GDPR.
6. International Data Transfers
Some of our third-party service providers (such as Google Analytics) may process data outside of the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations or decisions
Standard contractual clauses approved by the ICO or European Commission
The provider's participation in a recognised data transfer framework
You may contact us at support@agentvision.co.uk to request further information about any specific transfer safeguards.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Our standard retention periods are:
Client contact and contract data — 6 years from the end of the business relationship (in line with the Limitation Act 1980)
Enquiry and pre-contract data — 12 months from last contact, unless a contract is entered into
Marketing communications data — until you opt out or object, after which it is deleted within 30 days
Website analytics data — up to 26 months (as governed by Google Analytics retention settings)
When personal data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of Access
Request a copy of the personal data we hold about you (a Subject Access Request).
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where there is no lawful reason to continue processing it.
Right to Restriction
Ask us to restrict processing of your data in certain circumstances.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
Right to Portability
Receive your data in a structured, machine-readable format where processing is based on consent or contract.
Right to Withdraw Consent
Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
Right to Complain
Lodge a complaint with the ICO at ico.org.uk or on 0303 123 1113.
To exercise any of these rights, please contact us at support@agentvision.co.uk. We will respond within one calendar month of receiving your request, as required by UK GDPR.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:
Encrypted data transmission (HTTPS/TLS) across our website and communications
Access controls limiting data access to authorised personnel only
Regular review of our data handling practices and third-party processors
Secure deletion procedures when data is no longer required
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, inform you directly.
10. Cookies
Our website uses cookies and similar technologies. For full details of the cookies we use, how we obtain consent, and how you can manage your preferences, please read our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your data, please get in touch:
Agent Works Ltd
Telephone: 0113221750
If you remain unsatisfied with our response, you have the right to raise a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk · 0303 123 1113