Cookie Policy

1. Introduction

This Cookie Policy explains how Agent Works Ltd ("we", "us", "our") uses cookies and similar tracking technologies when you visit our website at agentvision.co.uk (the "Website").

We are committed to being transparent about the technologies we use. This policy should be read alongside our Privacy Policy and Terms of Use.

If you have any questions, please contact us at support@agentvision.co.uk.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help websites function correctly, improve user experience, and provide owners with information about how their site is used.

Cookies may be set by us ("first-party cookies") or by third-party services we use ("third-party cookies"). They can be:

Session cookies – temporary cookies deleted when you close your browser.
Persistent cookies – cookies that remain on your device for a set period, or until you delete them manually.

3. How We Use Cookies

3.1 Strictly Necessary Cookies

These cookies are essential for our Website to function and cannot be switched off. They are set in response to actions you take such as logging in, filling in forms, or setting privacy preferences. You can block these in your browser, but some parts of the Website will then not work.

3.2 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use Google Analytics for this purpose. You can opt out at any time by visiting tools.google.com/dlpage/gaoptout.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your language preference. If you do not allow these cookies, some features may not work correctly.

3.4 Targeting and Advertising Cookies

We do not currently use targeting or advertising cookies. Should this change, this policy will be updated and your consent will be sought before any such cookies are placed.

4. Cookies We Use

The table below lists the specific cookies currently in use on our Website:

Cookie NameCategoryProviderDurationPurpose_sessionStrictly NecessaryFirst-partySessionKeeps you logged in during your visit_csrfStrictly NecessaryFirst-partySessionSecurity token to prevent cross-site request forgerycookie_consentStrictly NecessaryFirst-party12 monthsStores your cookie preferences_gaAnalyticsGoogle (third-party)2 yearsDistinguishes unique users for analytics reporting_ga_XXXXXXXXAnalyticsGoogle (third-party)2 yearsMaintains session state for Google Analytics 4_gidAnalyticsGoogle (third-party)24 hoursDistinguishes users for analyticslangFunctionalFirst-party12 monthsRemembers your language preferenceprefsFunctionalFirst-party6 monthsStores your display or accessibility preferences

5. Your Consent and Choices

When you first visit our Website, you will be presented with a cookie consent banner. You have the right to:

Accept all cookies
Reject all non-essential cookies
Customise your cookie preferences by category

You can change or withdraw your consent at any time by clicking the "Cookie Settings" link in the footer of our Website.

Important: Simply continuing to browse our Website without interacting with the cookie banner does not constitute valid consent for non-essential cookies under UK GDPR and PECR.

6. Managing Cookies Through Your Browser

You can control and manage cookies through your browser settings. Please be aware that removing or blocking certain cookies may impact your experience on our Website. Guidance for common browsers:

For general guidance, visit www.aboutcookies.org.

7. Third-Party Cookies

Some cookies on our Website are set by third-party services. We have no direct control over these cookies. Please refer to their respective policies for further information:

Google Analytics – Privacy Policy

We will update this section as we introduce or remove third-party services.

8. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Consent (Article 6(1)(a)) – for analytics and functional cookies, placed only once you have actively consented via our cookie banner.
Legal Obligation – strictly necessary cookies do not require consent as they are essential to deliver the service you have requested.

Processing of personal data via cookies also falls within the scope of the Privacy and Electronic Communications Regulations 2003 (PECR), which requires prior informed consent for non-essential cookies.

9. Data Retention

Cookie data is retained only for as long as necessary for the purpose for which it was collected, as set out in Section 4. Upon expiry, cookies are automatically deleted from your device.

Where analytics data is processed by Google Analytics, it is retained for a maximum of 26 months, after which it is automatically deleted from Google's servers.

10. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this policy and, where appropriate, displaying a prominent notice on our Website.

11. Contact Us

If you have any questions about our use of cookies or wish to exercise your rights under data protection law, please contact us:

Agent Works Ltd

agentvision.co.uk

support@agentvision.co.uk

Telephone: 0113221750

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.